Privacy Policy

1. Who We Are

The Trailblazer Journey is a sole proprietorship operated by Stephanie ("Steff") offering mentor support coaching services. Our website is located at thetrailblazerjourney.com. You can reach us at steff@thetrailblazerjourney.com or by calling (508) 222-9121.

2. What Information We Collect

We only collect information you voluntarily provide to us. This may include:

• Contact information — your name, email address, and phone number when you fill out a contact form or book a session
• Booking information — appointment details collected through Calendly when you schedule a session
• Payment information — processed securely through Stripe; we do not store your card details on our servers
• Messages and communications — the content of emails or contact form submissions you send us
• Session content — notes or context shared during coaching sessions, held in strict confidence

3. How We Use Your Information

We use the information we collect only to:

• Respond to your inquiries and messages
• Schedule and manage coaching sessions
• Process payments for services
• Send session reminders or follow-up communications (only when you've booked a session)
• Improve our website and services

We will never send you unsolicited marketing emails or add you to any mailing list without your explicit consent.

4. Third-Party Services

Our website uses the following third-party tools, each with their own privacy practices:

• Calendly — used for session booking and scheduling. See calendly.com/privacy
• Stripe — used for secure payment processing. See stripe.com/privacy
• Google Fonts — used to load fonts on our website; Google may collect limited data per their privacy policy

We are not responsible for the privacy practices of these third-party services.

5. Cookies & Tracking

Our website itself does not use tracking cookies or analytics tools. Third-party services embedded in our site (such as Calendly) may set their own cookies as part of their operation. You can control cookie settings through your browser preferences.

6. Session Confidentiality

Everything you share during coaching sessions is treated with the utmost confidentiality. Steff will not disclose your personal information to any third party without your consent, except in the rare circumstances required by law (for example, if there is a credible risk of harm to yourself or others).

7. Data Retention

We retain your contact information and session notes only as long as necessary to provide you with services and to comply with any legal obligations. You may request deletion of your information at any time by emailing us at steff@thetrailblazerjourney.com.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of any communications from us at any time

To exercise any of these rights, please contact us at steff@thetrailblazerjourney.com.

9. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please don't hesitate to reach out:

• 📧 steff@thetrailblazerjourney.com
• 📞 (508) 222-9121
• 🕗 Mon–Thu · Monday: 8:00 AM – 2:00 PM | Thursday: 8:00 AM – 2:00 PM | Sunday: 8:00 AM – 5:30 PM ET